Frequently Asked Questions

Welcome to the Frequently Asked Questions section. This should be your first port-of-call if you have any queries regarding the module you are completing, your student account or the program.



You can search the FAQs by keyword to find potential answers to your questions. You can also click on the categories on the left to display only the FAQs that relate to a particular topic.





Will I be able to download the content on the learning portal? 

Not all content can be downloaded from the digital learning platform, but in many cases it is possible to download the written course notes. Look for the link that says “downloadable course notes” and click on it to save a copy of the course notes on your device. You won’t be able to download videos and quizzes.

How do I reset my password? 

  • Go to the login page here: https://studyeegonline.com/
  • On the login section, click "Forgotten your username or password?"
  • Fill in your username or email address in the provided fields
  • Check your email inbox to receive further instructions.


How do I reset my password? 

  • Go to the login page here: https://studyeegonline.com/
  • On the login section, click "Forgotten your username or password?"
  • Fill in your username or email address in the provided fields
  • Check your email inbox to receive further instructions.


Can I learn in my own time or will I have a certain amount of time to complete the course? 

For courses with a set enrolment period, your enrolment and as well as access to the course will expire once the set enrolment period has been reached. At this point you will no longer have access to the course and its activities, and it will remain incomplete.

Can I learn in my own time or will I have a certain amount of time to complete the course? 

For courses with a set enrolment period, your enrolment and as well as access to the course will expire once the set enrolment period has been reached. At this point you will no longer have access to the course and its activities, and it will remain incomplete.

Can I learn in my own time or will I have a certain amount of time to complete the course? 

For courses with a set enrolment period, your enrolment and as well as access to the course will expire once the set enrolment period has been reached. At this point you will no longer have access to the course and its activities, and it will remain incomplete.